Refund policy

Our 60-Day Money-Back Guarantee

We want you to actually feel the difference. That's why every MEND order is backed by a 60-day money-back guarantee.


Try MEND for up to 60 days from the date your order is delivered. If you're not satisfied — for any reason — contact us at help@drmend.com and we'll refund your purchase price in full. You can return opened bottles. We don't require you to explain yourself.

How to request a refund

  1. Email help@drmend.com within 60 days of delivery with your order number.

  2. We'll reply within 1 business day with return instructions and a return authorization.

  3. Ship the product back to the address we provide.

  4. Once your return is scanned by the carrier, we process your refund within 5 business days.


Please don't send anything back before contacting us — returns received without a return authorization can't be processed.

What you should know

Return shipping. You're responsible for return shipping costs. We recommend a trackable service; we can't refund a return we never receive.


What gets refunded. We refund the purchase price of the product. Original shipping charges, if any were paid, are non-refundable.


How refunds are issued. Refunds go back to your original payment method. Your bank or card issuer typically posts the refund within 5–10 business days after we process it — that timing is on their side, not ours.


One guarantee per household. The 60-day guarantee covers your first order. We reserve the right to decline repeat guarantee claims from the same customer, household, or address.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or wrong, email help@drmend.com within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping. You won't need to return anything.

Order cancellations and changes

We process orders quickly. Email us at help@drmend.com as soon as possible after ordering and we'll do our best to catch it. Once an order has shipped, it falls under the guarantee above rather than cancellation.

Non-returnable items

  • Gift cards

  • Free promotional items received as part of a bundle (these must be returned with the paid items for a full refund)

Questions

help@drmend.com — we answer within 1 business day.